FAQ's
1. What sizes do you carry for baby and toddler clothing?
We offer a wide range of sizes for babies and toddlers, from 3M to 3Y. Each item is marked with the specific size range, so you can easily find the perfect fit for your little one.
2. How do I know which size to buy for my baby or toddler?
We recommend using the size charts provided on each product page, which are based on age, height, and weight. Keep in mind that babies and toddlers grow quickly, so if you're between sizes, it's usually better to size up for a bit of extra room.
3. Are the clothes made from safe, non-toxic materials?
Yes! We prioritize your child's safety. All of our baby and toddler clothing is made from soft, non-toxic, and hypoallergenic fabrics like cotton, organic cotton, and linen. We ensure that all items meet the highest safety standards.
4. Can I return or exchange items if they don’t fit or I change my mind?
Yes, we accept returns and exchanges within 14 days of purchase, provided the items are unused, unworn, and have the original tags still attached. For full details on our return policy, please refer to our returns section on the website.
5. Do you offer any discounts or promotions?
We often have seasonal sales, promotions, and special discounts for our newsletter subscribers. You can also check our website for current deals or follow us on social media to stay updated on the latest offers.
6. How should I care for my baby's clothing?
To keep your baby’s clothes soft and lasting longer, we recommend washing them in cold water on a gentle cycle, and drying them on low heat or air-drying when possible. Always check the care labels on each item for specific instructions!
10. What should I do if I receive a damaged or defective item?
We’re sorry to hear about any issues! If you receive a damaged or defective item, please contact our customer service team immediately with a photo of the item and your order details. We will gladly replace it or issue a refund.
12. How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.
Do you offer worldwide shipping?
Yes we do! We ship Australia wide, and to the UK/EU, ASIA, US, CANADA and NZ.
When will I receive my pre-order?
Pre-orders are expected to be fulfilled and shipped no more than 30 days after purchase. Unfortunately, this may be subject to change due to unforeseen circumstances, and circumstances beyond our control. Ivy & Gaia is not liable for any shipping delays on pre-order sales.